Sede electrónica
Client
The Kingdom of Spain
Location
Malaga/Madrid, Spain
Year
2024
We decided to offer an alternative approach to the existing solution for booking online appointments with various government units in Spain. Through a comprehensive redesign that enhances usability with an intuitive interface and additional functionality, Sede Electrónica becomes a more innovative tool, making life easier, especially for foreigners.
Government services are the modern face of the country. With such a high level of physical assets, gorgeous landscapes, and charming history, Spain deserves a better approach to user experience
Visitors analytics
- Top organic search terms include the keyword “Cita,” which indicates a high volume of requests for online appointments
- People visit 15 pages to get an appointment, although 5-7 pages are sufficient
- 59.28% of social traffic comes from YouTube which indicates that people are forced to watch online tutorials to understand how to book an appointment
- 2.141 M users monthly indicates the high demand for this platform. Mobile application development is as relevant as a desktop application
Project Timeline
Visualization Process
Few people realize that the initial stage of developing a new concept involves sketching thoughts and ideas on paper.
Our wireframing methodology allowed us to swiftly visualize and validate our ideas, saving a significant amount of time.
Getting your appointment
was never as easy
Our solution
We crafted a more user-friendly design for the platform, enhancing its effectiveness and making it more accessible for everyone. Testing with real users confirmed that our concept is superior to existing ones.
User research
We interviewed 20+ people who used the existing solution and found a set of common problems
Goals & Pain points
In this part of our project, we're looking at what our users want and what challenges they face. We want to get to know their goals, what motivates them, and the problems they run into. By figuring this out, we're working on solutions that enhance their overall experience.